Terms & conditions

If you have a garage and/or a conservatory, you will receive a FREE gutter clear with your payable house clear. We can also clean your conservatory roof for an additional charge. 

Please be honest with the size of your property, under normal circumstances there are no extra charges. However, if your property is larger (number of bedrooms) than previously expected then we will adjust the price.

We have invested in equipment to clear and clean rooflines from the ground. However, there may be occasions where we cannot carry out a clear or clear and clean due to difficult access or a severely blocked downpipe. If we cannot carry out the work we will either stop the work and not charge you. Or carry out work at all accessible parts of your property only, but will reduce the price of the work by £10.00.

We will need access to the rear and possibly side of your property to carry out the service. If we need to access neighbours property, please ask them and make them aware when we are coming. If your neighbours will not allow access etc then we cannot carry out that part of the job. However, we will reduce the cost of the work by £10.00

We clear up to 30ft (three floors), but due to the difficulties involved, we do not clean rooflines externally at this height. 

Most conservatories have a gutter or funnel between the back of the conservatory and wall/roof of the house. From our experience, access for clearing this area is often very restricted and we cannot get the gutter vac end piece inside. It can also be difficult to even get your fingers/hand in, therefore we will clear the accessible gutters to the conservatory FREE of charge (with a clear or clear & clean). 

If you are having problems with this part of the conservatory ie rainwater leaking in then we recommend getting either a conservatory installer/repairer or handyman out to resolve.

If your gutters have nothing at all in them and there are no downpipe blockages then we will not charge you (for the clear). If you have chosen a clean with your clear then we will still carry out that part of the job and adjust the price.

We do not charge a deposit to book a slot with us, however please note: by scheduling a service you agree that work will be carried out for the price relating to your property size and that payment is due on completion via cash or bank transfer. We will offer you a written receipt.

We will require your power supply to carry out the clear, so unless you have an outside plug socket you will unfortunately need to be home. Although to carry out a clean of your gutter, fascia and soffits you do not need to be home as we use our vans battery for this. So at this point you could leave us to it and get wherever you need to be!

We recommend booking our services online (the book online/home page). But you can also get in touch via Facebook, website contact form or call our freephone number. You will receive a booking confirmation by text and email (please check your junk mail). Then 24 hours prior of your booking you will get a text reminder.

You can also amend your appointment by messaging us on Facebook, or calling 0800 772 0595

If you wish to cancel your appointment you can do so by contacting us using the methods above and we only ask for 24 hours notice. Unfortunately, if you cancel your service under 24 hours then we charge a £20.00 fee payable within 7 days of the date of your prearranged service. This is payable via bank transfer. 

As we are human and appreciate sometimes things happen at very short notice. As long as you have a good reason to cancel, we will wavier this £20.00 charge. 

If you do not advise us that you wish to cancel or rearrange and we arrive to carry out the work and either there is nobody home or you do not allow the service, we reserve the right to charge a one time call out fee of £30.00 payable within 5 days.

Please note: although we may advise on any gutter repairs, we do not carry out such tasks.

We stand behind our work and guarantee your satisfaction. If for any reason you are not happy with our services, let us know and we will try our best to make it right. For your piece of mind, we are fully insured.

Gutter cleaning, gutter clearing and gutter and fascia cleaning - North East, including Darlington, Teesside and Hartlepool.